Shipping policy
Last Updated: September, 2026
Welcome to Within Oracle! We ship YORE products worldwide from Sydney, Australia.
Processing Time
We aim to process and dispatch YORE Collection products and YORE Mystery Scoops within 2 business days after your order is placed.
Processing times may vary during public holidays, product launches, high-volume periods, or where additional preparation is required.
You will receive a shipping confirmation once your order has been dispatched.
Estimated Delivery Times
Estimated delivery times begin after your order has been dispatched from Sydney, Australia.
Australia
Standard delivery typically takes approximately 1–8 business days.
International Destinations
International delivery typically takes approximately 5–15 business days.
These timeframes are estimates only. Actual delivery times may vary depending on your location, shipping method, courier, customs processing, public holidays, weather, and other circumstances outside our reasonable control.
Shipping Rates
Australia
Free Standard Shipping on all orders within Australia.
Free Express Shipping is available on single orders of A$99 or more.
Express shipping may also be available for orders under A$99 for an additional charge where offered. Any applicable rate will be shown at checkout.
US & Canada
Standard Shipping is US$15 for orders under US$90.
Free Standard Shipping is available on orders of US$90 or more.
Express Shipping is US$30 where available.
Available shipping options and estimated delivery times will be shown at checkout.
Rest of World
Standard Shipping is US$19 for orders under US$90.
Free Standard Shipping is available on orders of US$90 or more.
Express Shipping is US$40 where available.
Available shipping options and estimated delivery times will be shown at checkout.
Tracking
Where tracking is available, your tracking information will be sent after your order has been dispatched.
Tracking updates may take some time to appear, particularly for international shipments or while parcels are transferring between carriers or passing through customs.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs processing may also affect delivery times.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or been dispatched.
Where permitted by law, additional shipping costs may apply if an order must be redirected or resent because an incorrect or incomplete address was provided by the customer.
Delayed, Lost or Delivered Parcels
Delivery may occasionally be affected by customs, courier delays, severe weather, public holidays, local disruptions, or other circumstances outside our reasonable control.
If your order appears significantly delayed or lost, please contact us so we can investigate.
If tracking shows your parcel as delivered but you cannot locate it, please first check with household members, neighbors, building management, safe-drop locations, parcel lockers, and the relevant carrier.
If it still cannot be found, contact us with your order number and tracking details.
Damaged or Incorrect Orders
If your order arrives damaged, faulty, incomplete, or incorrect, please refer to our Refund & Returns Policy or contact us at:
Your Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law where applicable.