Refund policy
Last Updated: August, 2026
We hope you love your Within Oracle pieces. If something isn't right, we're here to help.
14-Day Product Issue Policy
If your item arrives damaged, faulty, defective, incomplete, or incorrect, please contact us within 14 days of delivery at contact@withinoracle.com.
Please include your order number, a brief description of the issue, and clear photos where applicable.
Depending on the issue, we may offer a replacement, exchange, refund, or another appropriate solution.
Our 14-day policy is in addition to any consumer rights that may apply to your purchase and continue beyond this period.
Change of Mind
Unless otherwise stated, we do not accept returns or exchanges simply because you change your mind, select the wrong option, or decide you do not like the product.
Where applicable law gives you additional return or withdrawal rights, those rights will still apply.
Natural & Mystery Products
Natural materials, handmade pieces, and small-batch products may vary slightly in color, shape, texture, pattern, or natural markings. Reasonable variations consistent with the product description are not considered defects.
For mystery or curated products, receiving a particular style, color, or combination within the advertised selection is not considered a defect based solely on personal preference.
Return Shipping
Please contact us before returning any item so we can provide the correct return instructions.
Unless otherwise required by applicable law, return shipping costs are the customer's responsibility.
If an item is confirmed to be faulty, damaged, incorrect, or otherwise eligible for seller-paid return costs under applicable consumer law, we will cover or reimburse reasonable return shipping costs as required.
Original shipping charges and other third-party fees are non-refundable unless required by applicable law.
Order Changes
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered packing, fulfillment, or dispatch.
Refunds
Approved refunds will normally be issued to the original payment method. Your bank or payment provider may require additional processing time.
Your Consumer Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.