Refund policy
Last updated: July 22, 2026
At Within Oracle, each offering is created or prepared with intention, care, and thoughtful consideration.
Within Oracle may offer digital products, online services, subscriptions, account-based features, physical goods, made-to-order products, personalized items, handmade or curated products, limited releases, and other offerings introduced from time to time.
Return, refund, exchange, and cancellation conditions may vary depending on the nature of the product or service purchased.
Please review this policy, the relevant product page, and any information displayed at checkout before completing your purchase.
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under applicable law.
1. Scope of This Policy
This policy applies to purchases made directly through Within Oracle websites, web applications, online stores, checkout pages, or other sales channels operated by Within Oracle.
Additional conditions may be displayed on:
· The relevant product or service page
· The checkout page
· Your account or app dashboard
· An order confirmation
· A subscription confirmation
· Another clearly identified notice presented before purchase
Those conditions form part of this policy for the relevant purchase.
Where product-specific information differs from this general policy, the product-specific information will apply to that purchase to the extent of the difference, subject to applicable consumer law.
2. Change-of-Mind Returns
Unless a product page or checkout page expressly states that a change-of-mind return is available, Within Oracle does not normally accept returns, refunds, or exchanges solely because a customer:
· Changes their mind
· No longer wants or needs the purchase
· Finds another product or service elsewhere
· Selects an incorrect option
· Dislikes an accurately described color, style, design, texture, theme, symbol, interpretation, or format
· Experiences a change in personal preference, intention, circumstances, or expectations
· Does not feel a particular emotional, energetic, spiritual, symbolic, or personal connection with the product or service
This change-of-mind policy does not affect any rights available where a product or service is faulty, materially different from its description, incorrectly supplied, inaccessible, or otherwise fails to meet an applicable consumer guarantee.
3. Digital Products and Digital Content
Digital products may include:
· Downloadable files
· Digital artwork or media
· Reports and generated documents
· Readings and interpretations
· Access links
· Account-based content
· Online tools or features
· Other electronically delivered materials
Because digital products cannot ordinarily be physically returned after they have been delivered, downloaded, generated, activated, or made accessible, change-of-mind refunds, cancellations, and exchanges are generally unavailable after digital delivery has occurred.
Refunds are not normally provided solely because a customer:
· Dislikes the design, theme, style, color, symbolism, interpretation, or content
· Does not consider the content personally relevant
· Expected a different subjective experience or outcome
· Changes their intention after purchase
· Does not download, open, or use content that was successfully delivered and made accessible
· Provides incorrect information used to generate or personalize the product
If a digital product is not delivered, cannot be accessed, is materially different from its description, or contains a technical issue that prevents reasonable use, please contact us so that we can investigate.
Depending on the circumstances, an appropriate resolution may include:
· Resending the product
· Restoring access
· Correcting a technical issue
· Regenerating or replacing the product
· Providing another remedy required by applicable law
4. Online Services, Paid Features, and Account Access
Online services may include:
· Paid web app features
· Account-based tools
· Personalized reports or results
· Readings or interpretations
· Membership content
· One-time paid access
· Other digitally delivered services
Access, results, or account features may become available shortly after successful payment.
Once access has been activated or personalized content has been generated or supplied, fees are generally non-refundable for change of mind or subjective dissatisfaction.
If a technical issue prevents access to a paid service after successful payment, please contact us with:
· Your account or purchase email
· Your order or payment reference
· A description of the issue
· Screenshots or supporting information where available
We will investigate and provide an appropriate resolution where required.
5. Subscriptions and Memberships
Recurring subscriptions and memberships continue until cancelled or otherwise terminated.
The applicable billing frequency, price, renewal date, included features, and cancellation method will be displayed before purchase or within the relevant account area.
You may cancel a subscription before the next billing date to prevent future renewal charges.
Unless otherwise stated:
· Cancellation stops future renewal charges
· Access may continue until the end of the current paid billing period
· Cancellation does not automatically refund the current billing period
· Charges for an already activated or used billing period are generally non-refundable
· Refund rights remain available where required by applicable law
Failure to use a subscription, forgetting to cancel before renewal, or no longer wishing to use the included features does not automatically qualify for a refund.
If a subscription has been charged incorrectly, duplicated, or cannot be accessed because of a technical problem, please contact us so that we can investigate.
6. Personalized, Generated, or Information-Based Products
Certain products or services may be personalized, generated, selected, or prepared using information submitted by the customer.
This may include:
· Personal details
· Birth information
· Time or location information
· Questions or intentions
· Product selections
· Personalization instructions
· Other information required for preparation or generation
You are responsible for reviewing the information carefully before submitting it.
We do not normally provide a refund, free replacement, or free regeneration where an issue results solely from inaccurate, incomplete, misspelled, or incorrectly submitted information.
If you notice an error, please contact us immediately.
We will try to assist where reasonably possible, but corrections cannot be guaranteed once generation, personalization, preparation, digital delivery, or account activation has begun.
7. Physical Products
Unless a product-specific change-of-mind policy is clearly stated before purchase, physical products are not normally eligible for return, refund, or exchange solely because of:
· Change of mind
· Personal preference
· Incorrectly selected product options
· Incorrect size, model, format, finish, or compatibility selected by the customer
· Dislike of an accurately represented design, color, material, texture, or style
· Minor differences caused by screen settings, photography, lighting, production methods, or materials
· Minor variations that do not materially affect the product’s quality, function, or overall appearance
Please review the product description, specifications, compatibility information, measurements, and available options before completing your order.
8. Made-to-Order, Personalized, Handmade, Curated, and Limited Products
Certain physical products may be:
· Made to order
· Produced after purchase
· Personalized
· Handmade
· Individually selected
· Curated
· Prepared using intention details
· Produced in limited quantities
· Created using natural materials
Where disclosed before purchase and permitted by law, change-of-mind returns, refunds, exchanges, or cancellations may be restricted after production or preparation has begun.
These products may contain reasonable variations in:
· Color
· Texture
· Pattern
· Placement
· Shape
· Size
· Natural markings
· Handmade details
· Packaging
· Item combinations
A reasonable variation that is consistent with the product description and does not materially affect quality or function is not automatically considered a defect.
Subjective dissatisfaction with an item’s symbolism, energy, appearance, natural variation, personal relevance, or curated selection does not automatically qualify for a return or refund.
These restrictions do not apply where the product is faulty, materially different from its description, incorrectly supplied, or otherwise covered by a consumer right that cannot legally be excluded.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We may be able to assist if the order has not yet entered:
· Production
· Personalization
· Generation
· Preparation
· Packing
· Fulfillment
· Digital delivery
· Account activation
· Dispatch
Once one of these processes has begun, changes or cancellations cannot be guaranteed.
Submitting a cancellation request does not mean that the cancellation has been approved.
If an order can no longer be changed or cancelled, the applicable return and refund conditions will continue to apply.
10. Damaged, Defective, Incorrect, or Missing Physical Products
If a physical product arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as reasonably possible at contact@withinoracle.com.
Please include:
· Your order number
· Your full name and purchase email
· A clear description of the issue
· Clear photos of the affected product
· Clear photos of the outer and inner packaging
· A photo of the shipping label where relevant
· A video where the issue cannot be demonstrated clearly through photos
Please keep the affected product and packaging until the case has been reviewed.
You do not need to return a product unless we provide return instructions.
We may assess the product and the information supplied before determining the appropriate resolution.
Depending on the nature and seriousness of the issue, an appropriate resolution may include:
· A repair
· A replacement
· A replacement part
· A full or partial refund
· Cancellation of the relevant service
· Another remedy available under applicable consumer law
Any suggested reporting timeframe displayed on a product page or in an order confirmation is intended to help us investigate production and shipping issues efficiently.
It does not remove or limit any consumer right that cannot legally be restricted by a fixed reporting period.
11. Major and Minor Problems
The appropriate remedy for a faulty product or deficient service depends on the nature and seriousness of the problem.
Where required by applicable consumer law:
· A major problem may entitle the customer to choose a refund or replacement for goods
· A major problem with a service may entitle the customer to cancel the service and receive an appropriate refund
· A minor problem may first be addressed through a repair, correction, replacement, or other reasonable solution
· Compensation may be available for certain reasonably foreseeable loss or damage caused by a failure
Nothing in this policy requires a customer to seek a remedy directly from a manufacturer, production partner, courier, or other supplier instead of contacting Within Oracle about a purchase made directly from us.
12. Return Authorization and Instructions
Please contact us before returning any product.
Returns sent without prior communication or to an unauthorized address may be delayed, refused, or returned to the sender.
If a return is required, we will provide instructions concerning:
· The return address
· The return timeframe
· Packaging requirements
· Tracking requirements
· Any return label or postage arrangement
· Information that must be included with the parcel
The return address may differ from our business address or the original shipping location.
Where a return relates to a confirmed fault or another matter covered by applicable consumer law, return costs will be handled in accordance with the customer’s legal rights.
Where we voluntarily approve a change-of-mind return, the customer may be responsible for return shipping and the product must normally be returned unused, undamaged, and in its original condition and packaging.
13. Order Information and Customer Selections
Please review all information carefully before completing a purchase.
This may include:
· Email address
· Shipping address
· Full name
· Product selection
· Size, model, format, finish, or compatibility
· Subscription selection
· Personalization instructions
· Intention details
· Birth information
· Account information
· Billing information
If you notice an error after placing an order, contact us immediately.
We will try to assist where reasonably possible, but changes cannot be guaranteed after production, preparation, personalization, generation, digital delivery, account activation, or dispatch has begun.
Within Oracle is not responsible for an issue caused solely by incorrect, incomplete, or inaccurate information provided by the customer, except where applicable law requires otherwise.
14. Shipping, Customs, and Delivery Issues
Shipping and delivery timeframes are estimates unless expressly stated to be guaranteed.
Delays caused by customs processing, postal or courier conditions, severe weather, public holidays, local delivery disruptions, or other circumstances outside our reasonable control do not automatically qualify for a refund.
If an order appears lost, significantly delayed, returned to sender, or undeliverable, please contact us with your order number so that we can investigate.
If tracking shows that an order has been delivered but you cannot locate it, please first check with:
· Household members
· Neighbors
· Building management or reception
· Safe-drop locations
· Parcel lockers
· The relevant courier or postal service
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping or replacement charges may apply where an order cannot be delivered because an incorrect or incomplete address was supplied, a parcel was refused, or a parcel was not collected.
Customs duties, import taxes, VAT, handling fees, and other charges imposed by third parties are generally the customer’s responsibility unless otherwise stated at checkout or required by law.
Further information is available in our Shipping Policy.
15. Promotions, Discounts, Gifts, and Bundled Offers
Refunds for purchases made using a discount, promotion, bundle, gift, complimentary item, or special offer will be calculated according to the amount actually paid for the affected product.
Unless otherwise required by law:
· Discount codes have no cash value
· Promotional savings are not refundable as cash
· Complimentary items are not eligible for a standalone cash refund
· A refund may be adjusted where returning part of an order means the original promotion no longer applies
· A gift card or store credit may be refunded only where required by applicable law or expressly stated in its terms
Where a faulty product was included in a promotion or bundle, we will provide an appropriate remedy in accordance with applicable law.
16. Refund Processing
If a refund or partial refund is approved, it will normally be issued to the original payment method.
Please allow up to 10 business days after processing for the refund to appear.
The time required may vary depending on:
· Your bank
· Card provider
· Payment processor
· Financial institution
· Payment method
Unless required by law, approved refunds may not include:
· Customs duties
· Import taxes
· Bank fees
· Foreign exchange fees
· Courier collection charges
· Other fees paid directly to third parties
We are not responsible for processing delays caused by a bank or financial institution after the refund has been successfully submitted.
17. Refused or Abusive Claims
We may refuse a request where we reasonably determine that:
· The claim is fraudulent
· Evidence has been altered or falsified
· The product was deliberately damaged
· The issue resulted from misuse, neglect, unauthorized modification, or failure to follow instructions
· The customer knew about the disclosed issue before purchase
· The claim concerns normal wear and tear rather than a defect
· The same order has already received an appropriate remedy
· The request is abusive, threatening, or intended to improperly obtain products or funds
This section does not limit any consumer right or remedy that cannot legally be excluded.
18. Consumer Law
Within Oracle is operated by Yore Pty Ltd in New South Wales, Australia.
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in this policy excludes, restricts, or modifies any guarantee, warranty, condition, right, or remedy that cannot legally be excluded, restricted, or modified.
Consumer rights may continue for a reasonable period depending on the nature, price, quality, and expected use of the product or service. They are not necessarily limited to a voluntary warranty or reporting period stated by a business.
19. Changes to This Policy
We may update this policy to reflect changes to:
· Our products and services
· Fulfillment methods
· Subscription arrangements
· Technology
· Business operations
· Legal or regulatory requirements
The updated version will be posted on our website with a revised “Last updated” date.
The policy and product-specific information in effect when an order was placed will generally apply to that order, unless a later change is required by law, benefits the customer, or is otherwise agreed.
20. Contact
For questions about an order, digital product, physical product, subscription, account access, return, refund, or delivery issue, please contact: contact@withinoracle.com